skakmat Platform Privacy Notice

This page describes what we collect when you use skakmat and how we keep that data protected. We take data security seriously and are transparent about how your personal information flows through our platform.

When you create an account on skakmat, you provide basic details such as email, password, and identity documents required for verification. As you use our platform to access sportsbook betting on Liga 1 and other football tournaments, live-dealer tables, slots, and esports markets, we also record your activity — bets placed, games played, deposits and withdrawals, and promotional participation. This information helps us operate our platform securely, prevent fraud, and personalize your experience with relevant promotions and support.

We process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment processor has its own privacy terms; we do not control how those third parties handle your financial data, though we require them to meet security standards. Our own servers may sit outside your jurisdiction — typically in data centres in Southeast Asia or beyond — but we apply the same protection standards regardless of location.

What Data We Collect on skakmat

We collect information in several categories. First, identity data: email address, username, password hash, full name, date of birth, government-issued ID number, and proof of address. These are required to create and verify your account. Second, activity data: records of all bets placed, games played, deposits and withdrawals, bonus claims, referral activity, and tier progression. We track this to calculate cashback, verify playthrough requirements, and detect fraud. Third, technical data: your device type, browser, IP address, and login timestamps. We use this to secure your account and detect unauthorized access.

We collect payment information such as your bank account details or e-wallet details, but we do not store full credit card numbers — payment processors handle that. During account verification, we may also collect your bank statement or utility bill as proof of address, which we delete once verification is complete.

How We Use Your Data on skakmat

We use your data primarily to operate skakmat and deliver our services. This includes processing your bets, calculating payouts, verifying your identity, and processing deposits and withdrawals. We also use your data to calculate weekly cashback, track referral bonuses, and manage your tier status. When you claim a promotion, we verify your eligibility using your account history and identity data.

We use your email to send you account notifications (login alerts, password resets, withdrawal confirmations) and marketing communications about our latest promotions, new tournaments like Piala Indonesia or Piala AFF, and updates to our platform. You can opt out of marketing emails at any time by clicking the unsubscribe link in any message or updating your preferences in your account settings.

We also use your data to detect and prevent fraud, money laundering, and account abuse. This is a legal requirement in most jurisdictions and is essential to protecting both you and skakmat. If we detect suspicious activity, we may request additional verification before processing your withdrawal.

Third-Party Processors and Data Sharing

We share your data with third-party service providers only when necessary to operate skakmat. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners mobile banking, local payment, online payment, e-wallet) receive payment and identity information to process your deposits and withdrawals. Our ID verification provider receives your government ID and proof of address to complete your KYC (Know Your Customer) verification. Our customer support platform may store your chat history and account notes.

We do not sell your data to marketing agencies or data brokers. We do not share your betting history or account balance with anyone outside our team except where required by law — for example, if a court orders us to disclose information or if anti-money-laundering regulations require us to report suspicious activity to local authorities.

Your Rights and Our Commitments

You have several rights regarding your data on skakmat. You can request a copy of all personal data we hold about you by contacting our support team — we provide this within standard business hours. You can request corrections to your data if you believe any information is inaccurate. You can request deletion of your account and associated data, subject to legal retention requirements (we may need to keep records for anti-fraud purposes). You can also opt out of marketing communications and adjust your privacy settings in your account dashboard.

Our support team is available during standard business hours in English and Indonesian. If you have a data privacy concern or wish to exercise any of these rights, contact us through live chat or email form on skakmat.

We at skakmat treat your data as a trust. We protect it, use it only as disclosed, and give you control over how we communicate with you.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to remember your login status, store your preferences, and track how you use skakmat. Essential cookies are necessary to operate the platform — for example, a session cookie keeps you logged in as you navigate between sportsbook, live dealer, and slots. Preference cookies remember your language choice and account settings. Analytics cookies help us understand which games are popular (e.g., Aviator vs. Sweet Bonanza, or blackjack vs. roulette) and where users encounter friction.

You can control cookies through your browser settings. Disabling cookies may affect your experience on skakmat — for example, you may need to log in more frequently. We do not use tracking pixels to follow you across other websites.

Data Retention and Account Closure

We retain your account data as long as your account is active. If you close your account, we retain your identity and transaction records for legal and anti-fraud purposes — typically for at least five years. We delete marketing data (such as email preferences and browsing history) within 30 days of account closure, unless we are required by law to retain it longer.

This privacy notice may be updated as our platform evolves or as local privacy laws change. We notify you of material changes via email or in-platform notification. Your continued use of skakmat after notification constitutes acceptance of the updated privacy notice.

For any questions about this privacy notice or our data practices on skakmat, contact our support team. We are committed to protecting your data and operating transparently.